I became a concumer of continental as of 11/15/06 and when i called to activate the card i was asked to make a payment and i told the associate that i couldn't make a payment at that time but i'll make one when bill is due so she told me i could make a post dated check ahich i thought was a good idea so thats the route i took but little did i realize i had to pay 8.95 for check over the phone and i was very upset about that. I called the company and explained to them that i was not made aware of this check over the phone fee and i shouldn't have to pay it but the guy i spoke to claiming to be the superviser wasn't trying to hear me.
So i was told that the three hundred would be on the card in seven days after receiving the money which i post dated the check for 12/3 it was on the card 8 days later so that was one incident. I went christmas shopping and i know the limit is three hundred so i didn't spend the whole three but damn near it i check my limit online @ ezcard and ihaven't spent the three hundred according to my online account but then days later i received a bill from continental stating i went over the three hundred and so i called to get this straightened and spoke to an employee by the name of mike and he was real nice anyway he stated after having me briefly on hold that the 30.00 dollars over the limit fee would be reversed because i was going off not knowing that the actual limit on the card is 290.00 and not three hundred see the way the firrst man explained it to me.
When i received the card was that the 10 dollars a month wouldn't be billed to my card so anyway mike informed me that he saw another descrepancy on my account and placed me on hold to talk to the superviser minutes later she got on the phone her name is laura... She stated to me that i would have to pay the over the limit fee and that mike cannot authorize a removal then she states that i would have to pay 91.45 in order for the 30.00 over the limit fee to be removed. Then i asked to seak to her boss and she stated to me she was the boss and i told her i know she has a boss and she stated they wouldn't want to talk to me they don't talk to consumers yet they want our money so to make a long story short she didn't like what was saying to her because i know my rights she became irate and hung up on me which pissed me off to the highest heaven.
So i called abck and spoke to someone by the name of patricia who then put me on the phone with laura and i said to her " is this the bitch again" and that i wanted to make a complaint at first she wasn't trying to put me through but eventually she did and she concocted some bogus story about her hanging up on me because i was cursing and i told the man to listen to the tapes and he will not hear a single curse word in our first conversation but the second one i called her a bitch anyway i made my complaint and when i checked my online account the 30.00 dollar over the limit fee was reversed. So i paid my bill online and when i signed up for it nothing was mentioned about the 4.00 online fee. They throw fees at you and nothing is mentioned nowhere about it i call this card a bulls*t card just something to help me rebuild my credit and then throw this mess away so to all you people out there who is reading this and has continental mastercard just keep in mind THAT YOUR CREDIT LIMIT IS ONLY 290.00... WELL 285.00 according to another employee there... A tiring lesson to learn
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