Back in year I received a letter from a collection company collecting bills for Verizon phone service. (Don't remember the company name anymore)
Being a student at that time, I was unable to come up with the large amount all at once (around $2000 if I remembered correctly) The collection agency at that time negotiated a discount for me to cut 3 checks for around $900 total and said that will close the case.
I paid it off, thinking the case is closed.
Today, (1/5) After almost 7 years, I received another collection letter, this time, from Afni. The rep said I failed to pay the amount of $2229.32 to Verizon from year 2000 with the old address I lived at so now they are collecting the money.
I explained the situation saying that I've paid off the amount and the case was closed and the rep asked for proof of a zero balance receipt from the previous collection agency but I do not have it, it's been 7 years!
The rep then offered a discounted rate of $700 and said this will clear the case and will close it. Why do I need to pay for something that I already paid? What do I do??!!
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