We opened the account for our struggling business in July. We own the Florida Pirate Festival. And until it makes money in November when we have the show, all the money has to come from our household income, and money that vendors send in for booth space. So we only get $500 - $1000 at a time. We confirmed when we opened the account that the money in there would be used to pay the expenses for the show. So we deposited well over $2000 between July and August. We wrote checks to pay our storage fees for the show and a few other miscellaneous expenses. And on September 1 I received my first statement. I never got one in august. Well I open it up and it said that I was -$768.00 And I was on my way to deposit $500 in the account and decided to stop at the managers desk. I asked for a printout of my account activities since I should not be in the negative. Well, when she printed it out I was negative 896.00 so I went line by line and tried to figure this out. When I paid my bills with my debit/visa card they put it through and then charged me $28.00 as a forced transaction and then withdrew the payment 3 days later. And they have bounced every single thing I have paid since I opened my account in the same fashion. But it doesn't stop there! Without notifying me of ANY of this, they have redeposited each of the charges 3 times each time charging me another 32.00 for a grand total of $0 actually paid out on my bills. And close to $3000.00 in bounced check fees. I was never told any of this was going on. And was told that there is nothing I can do, but I have to come up with $896.00 to bring my balance to zero. I did not deposit the check for $500 because I now am behind 3 months on all my bills. And I don't know what we are going to do. They have a customer service line, in India and the representative there speaks very little english and they told me that I need to pay the 896.00 and they will investigate the charges. But they are only allowed to reverse $100. I explained that if the money wasn't in there yet because the check didn't clear or whatever, why did it go through at the point of sale? This way I would know immediately and could address it then. I had paid all my bills this way, and they charged me $28.00 for forced sales and then backcharged each one charging me another $32.00 and then reposted 3 times. They said it is company policy to resubmit each charge 3 times. And the fee for not having the money is 32.00. We started the account with 750.00 and paid out 419.00 in bills that first month. But they went through 900.00 in 28.00 and 32.00 charges before my money ever cleared. So when I deposited more money it went directly into covering the negative balance.
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