My boyfriend has a homecomings loan. It was a 2nd mortgage. He was paying more than the amount due and the principal was never going down. He recieved notices that he owed $0. And kept paying his monthly amounts due to notice the acct was not decreasing. He got a cust. Service rep on the phone once he got a note stating he owed $6 or $7 for some random thing. The acct rep told him that he had $ in escrow and they were going to apply the payment. He was told he did not need to make a payment for the month ahead. That seems to be rectified.
However, we recently switched banks. Started making the payments electronically from our account and homecomings has no record of it. Calls stating it will negatively impact his credit have started to come in. Our bank has provided necessary paper work showing they have the $, We have provided the paper work, etc. We're still waiting to see what happens. He has now set up auto debit to our checking for the monthly withdraw. The acct. Rep today said yeah we have all the paperwork but it hasn't gone into the cashier dept for investigation. I left the guy a message that got your fax and told him to send it to the cashier dept. They have had the fax for 4 days. What is acceptable? We were told to not worry about the credit report that they would take care of all of it if it is their mistake. How can these employees not see or realize what they are doing to cover up bad business practices?
0 comments