In November I was rear ended by another car... This person was covered by AIG Insurance. Upon contacting AIG I was screamed at, threatened and intimidated by an agent who told me that I could only have a loaner car for 7 days.
My car had over $5000 damage and was in the shop for 3 months. I told her that I wanted to understand that she was telling me that I could not have a loaner to go to my medical appts and she said it was my problem and she didnt care. This arguement went off and on for 3 months, I ultimately got a loaner for all but 1 week of the total 3 months.
This agent also would call me constantly and very sarcastically ask me if it wasnt about time to settle up and said she couldnt believe I was not completely healed from the whip lash I had received.
My car was damaged to the tune of $5000... The agent called me and told me that my mechanic had contacted her and re-evaluated the damage and lowered the dollar amount and that she was sending me a check to cover the new amount. She hung up before I could even respond.
I called the mechanic and he told me he had NEVER lowered the amount, (she had actually called him) and that this woman tried to strongarm him to lower it and he refused. So my mechanic was screwed out of $500-700. I do not know the end result of this as to whether he ever collected his money or not.
I put a lawsuit against AIG to cover my medical expences and for pain and suffering. They are trying to say my 2000 accident injuries were caused by a wreck I was in in 1995! I never even went to a doctor for that wreck as I was not injured. Now they tell me they will only award me $2000 out of my $2700 medical expenses and I get zilch for pain and suffering.
The agents name was Helen McCelland and she works out of the Tampa FL office.
I have never been treated so shabbily by ANYONE let alone someone who is supposed to be a professional. This woman had me in tears and I was the victim! She just flat out lied to me and my mechanic. She was pulled off the case and another agent, Mark LeClaire was assigned to it as soon as they found out about the lawsuit.
This company stinks as far as I am concerned and they are a BIG ripoff.
I would be happy to just get my medical expenses covered as I have to pay my medical insurance back as it was a 3rd party injury. This has been going on for almost 2 years. Someone please help me!
JoAnn
Longview, Texas
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