The idiots at this branch and whoever oversees it are walking brain dead jerks, thieves, and liars.
In 2005 my ATM card w/PIN stolen from home by a visitor who came w/family member. Having just changed my PIN and while being on hold for 10-15 minutes I began doodling the old PIN # and the new #. I KNOW, shouldnt hv, but... No premonitions of being robbed in my near future came to mind!
Cpl days ltr, online w/bank, noticed WEIRD activity, and money gone and alot spent. Chk for $7900 deposited in Glendale ATM (not my branch). Realized then ATM card gone. DUH
Well, Monday received mail frm Glendale branch, form stating a $7900 chk would be on hold until January 28 as paying bank said chk would probably nt be paid. Yet, the thief ws able to go on a shopping spree with NO FUNDS? Called bank explained, ATM card stopped but my cash was gone and the thief went on shopping spree with money ON HOLD.
THE BANK ALLOWED the thief w/my ATM get car washed, buy CD's, groceries, big spree at Wal-Mart in the amt of 2500. YET, all monies were on hold? I have the form stating such.
Went to bank wanting my 2000 sister ws to dep.informed of hold on 7900 check. Told the idiot, HOman, I knew this but I ws clueless and until they straightened out problem I wsnt losing 2000 deposited by sister. Found out ltr she nvr md deposit.
HOman the idiot, called me a liar, said I was involved wouldnt close acct, giving thief more time to have fun shopping. I did everything asked to do. This dick, HOman hd me re-write 4-5 times the affadavit of events. Story remained same but poor HOman wished it didn't, so he decided to change it himself and lie. He slandered me to his slitty eyes content.
The idiot even showed me a xeroxed picture of the thief at ATM machine but he reported I WAS SHOWN A VIDEO. THE A—HOLES at the bank never spoke w/me abt this. NO ONE made an attempt to help.
Hd appt w/The IDIOT mgr, MR. BARCENA, who ws making social arrangements while I sat there on business, NOT SOCIAL. He ws in a hurry to lv for his social event and promised to get bk to me the nxt day. That was 5 days later when I called him. The professional he is bluntly told me I was receiving no help cuz they didn't have to and my TWO Social Security chks DIRECT DEPOSITED WOULD NOT be refunded, nor the $671 thief tk frm my acct. I WAS PAYING FOR THEIR STUPIDITY OF LETTING THE THIEF USE MONEY ON HOLD?
They did w/o my knowledge secretly put back the $671 but they kept it. I nvr knew of transaction but they acted like I did and that the money ws available to me. Thieves. That ws 3 months later and they said they issued it back in a timely manner. Why at all when they kept it?
Sure I ws involved in this. Sure I wanted my money stolen by the Bank. The money I live on monthly. Money I was told would not be involved but on day SS cks were to be available NO THEY WERE NOT. I LOST $2621.00.
UBoC had just tkn over Jackson Federal, a small neighborhood bank I only chose bcuz it ws close to home. This wsnt firt trouble w/them. My husband previously to this hd md complaint against Cust Svc Mgr, HOman the idiot for errors on acct. UBoC didnt care abt anything but accumulating more branches/MO MONEY.
UNITED CALIFORNIA BANK SUCKS. Told me I didn't safekeep my banking info and HOman hd nerve to ask me 'WHAT KIND OF PEOPLE DO U LET IN YR HOME? Damn sure wlnd't be him. The thief asked to use bathroom NOT rummage my desk and rob me. BUT THE THIEF TURNED OUT TO BE THE BANK.
SUMMARY: Having bn a cust of Jackson Federal for a few years when this event happened I wld think they wld hv questioned events knowing I hv never md a deposit that lrg, nor do I patronize Pasadena and Ontario businesses. But what cn u expect frm the BRAIN DEAD? I ws wrong in believing banks monitor accts as part of good cust svc. I filed with OCC but after 6-7 months of waiting for banks reply to OCC they concluded I shld get ATTY. WELL what good is the OCC then? I've tried everything I can think of. I even emailed attorney from WEB that ABC uses for consumers but never got reply. IF ANYONE KNOWS HOW I CAN BE REFUNDED MY MONEY HELPPPPPPPPPPPPP!!! It seems to be a fear of banks maybe why I haven't had any offers of help.
GUESS WHAT, I dont bank w/the thieves anymore.
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