Pipeline Data (aka) charge.com (aka) Secure pay.com (aka) CTS Holdings LLC. I set up with this company for credit card transactions for my company, after telling these people I was currently using Pay Pal they insured me verbaly that they were much less cost to use thier services for all of my Credit Card sales and that I should be aware that Pay Pal will be increasing thier fees by 25.00 monthy for thier service, this has yet to happen.
I submitted two credit card transactions the first took about 2 - 3 weeks before I saw the deposit of the transaction deposited in my account when tier policy is 2 -4 business day for the deposit to hit my bank after they took more fees out for this transaction than was expected.
The second transaction took even longer to hit my bank account and again more fees were taken out of the transaction than should have been, both of these delayed deposits caused my bank account to be overdrawn by several hundred dollors, after spending over 4.5 hours on the phone trying to get this rectified and being transfered to about 12 different departments because each department I was transfered to said the department before was the one that had to take care of this situation for me.
Long stary short it was never resolved, they told me they were holding funds due to rejections by my bank for thier fees they charge and they charged me a $50.00 fee each time saying they were rejected by my bank for the fees. I spent over an hour with my personal banker going through the history of my account to find the transaction rejections, this did not happen. There was no history of this company being denied any fees due but yet they charged be additional fees for such rejections.
The company has yet to provide me with the dates that these suposed rejections took place. I am sure they will never provide these dates to me because I truely believe they are holding customer transactions in order to earn interest on these transactions.
I ended up having to close my bank account to prevent them from accessing and taking out more fee's that are unjustified after verbaly over the phone canceling my account of which they never did cancel my account, then told me I would need to pay a $300.00 cancelation fee, well guess what, that ain't going to happen!
This company is more than likely doing this to other companies and are more than likely getting a pretty good return on thier rip off practices.
I would suggest anyone interested in doing business with a company like this do some serious investigating before proceding to do any type of business with them.
This company has cost me a great financial hardship with thier unprofessional and unethical business practices.
I will be filing a formal complaint with the Attorney General of thier stae as well as the Attoeney General of my state as well as with the BBB listed for their city and State.
BEWARE! Do not do business with this company! They could rip you off just as they have ripped me and other companies off!
By the way this company has yet to give me monies still owed to my Company and I have no doubt that they do not intend to do so!
H
Florissant, Missouri
U.S.A.
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