I just recieved a collections call from "Jason", I finally answered after having my phone ring every 15 minutes or so since 8am, at IC Systems regarding a past due Sprint PCS bill. After "Jason" confirmed who I was, I informed him that this is not a legitimate debt and until I got the exact dollar amount I owe straightened out with Sprint I am not going to pay anything. I then told him I needed an address to send a cease and desist letter and want no further contact from him or anyone at his agency. At this point "Jason" informs me that I have no legal right to request no contact from collectors. He also told me there is no such thing as cease and desist and regardless of any verbal or written request I make for no further contact, I will still receive phone calls and letters from his company.
At this point I tolds "Jason" I am a former collector and am very familiar with the FDCPA and that I am well versed in my legal rights. I requested again the address of his company, his full name, first and last, and the first and last name of his supervisor. He told he would not provide me with any of this information. I told him he was now in violation of the FDCPA and again requested all the previous information as well as a phone number. He told me that he would give a phone number so I could call and make a payment and that was all the assistance he could provide me with. I took down the phone number and again requested the agency address at which time he told me they were in St Paul, MN. I told him I need more information and he gave 423 E Hwy 96 as there address. I asked then for his supervisors name and to speak with his supervisor. He told me I had no right to speak to a supervisor and refused to give me a name. I again told him he was in violation of the FDCPA and he finally told me his supervisors name is Kathleen. I asked for a last name and he said he wasn't sure. I asked him for his last name and he told me he wasn't sure of that either and he disconnected the call.
I called back twice and got two other collectors on the phone and would you believe that neither one of them knew the name of the supervisor either. They both tried to collect on this invalid debt and when I asked to be transfered to a supervisor one of them hung up on me and the other put me on hold and did not come back on the line. I finally got on the internet and found IC Systems at 444 E Hwy 96, St Paul, MN. And the main phone number (651) 245-8875 and the Sprint collections supervisor is Darlene Wing. I left her a message, but at this point I have not heard from her.
But during my conversation "Jason" was in violation and subject to fines at least 3 times according to the Fair Debt Collections Practices Act or FDCPA, and I encourage any one who has dealt with this company or any other aggravating collectors to know your rights there is a Federal Trade Commissions website that gives you all the information you need to know about the FDCPA.
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