Complaint / Review
CITI GROUP - Citibank - CalFed
Credit Posted as Debit, Account Sent to Collections Twice

I was issued a credit on an ATM card that I had from CalFed Bank. Citibank bought CalFed. Instead of posting the credit to my account, they posted it as a debit and turned me over to collection, not once but twice. I could never get anyone to answer any of my phone calls. I even hired an attorney, and she didn't have any more luck than I did.

Now I have to continue to monitor my credit report to make sure that they have not sent me to collection a third time without my knowledge. Both times I was sent to collection, I faxed copies of the credit and both times the collection process was stopped.

I am still without my $148 and still do not have any explanation from Citibank as to why.