In January my husband and I took out a personal loan from our local Citifinancial office. We were getting the loan for a family member who was in jeopardy of losing their house to foreclosure. They asked us if we had any collateral, and the only thing we had was a rusted-up hunk of junk my husband used as a hunting truck. They accepted it as collateral on a six thousand dollar loan. The truck was worth maybe two hundred dollars. Anyway, the loan was doomed from the start. The manager of the branch couldn't believe that the loan was approved, but she sent it through anyway and we got our money. We made several payments, and then I had to go on bedrest due to a complicated pregnancy. I called them to see if I could make interest-only payments for a while and was told no. Then one of the employees went to our former address looking for us and told the people who live there (our friends) why she was there, that we were behind and that she was coming to collect. We couldn't believe it. We were so embarrassed.
Time went by, and due to circumstances completely out of our control we had to file Chapter 7 Bankruptcy. They were included. We redeemed the vehicle for one hundred dollars and they were supposed to release the lien. My husband thought that if he sold the vehicle as parts we could get a little money out of it. We took the $100.00 to our local branch along with an order from our court and attorney, and the man in the office read it and had no idea what to do. They had never dealt with that before. So I went to the courthouse, and the courthouse released the lien with the order. I called Citifinancial several times trying to get something done, and I was put on hold for 20 and 30 minutes at a time, hung up on, talked down to, and told that they just had no idea how to get the lien released.
Anyway, we got that done. That was 6 months ago. My husband got a new job and financially we are in better shape than we have ever been in. We actually have a lot more money coming in than going out for once. So we found the house of our dreams, went to get a loan and were told that we can't because of all the LOANS with Citi. I tried to explain to them that we had 1 LOAN with them, but lenders don't care. One of them gave in to my sympathy and sent me a copy of my credit report. On the report, that loan had multiplied into 5 other loans. All have balances and past-due balances, and a couple are still reporting us delinquent every month when they were included in the bankruptcy in March! I called them and got a great girl who told me that loans can be bought and sold. I told her that I understood that, but how can they be bought and sold by the same company! I faxed her the pages of the report where it shows the multiple accounts, all of which have different balances and different open dates, and all of the loan numbers are off by maybe 1 number. So I sent them a firm letter stating that I am going to get my attorney involved and that I want something in writing stating that it is their error. They told me that they can't put anything in writing, even though the girl looked at all the paperwork and told me herself that it is reporting incorrectly.
So we are stuck. I have disputed with all of the credit bureaus and call them every day, only to get the run-around. That company is solely responsible for us being denied a mortgage!!! They are falsely and illegally reporting information to the credit bureaus. Everybody knows that they filed a claim with their insurance and got the amount still owed on our loan. So they got their money. Now they are taking advantage of us.
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