The is a copy of the chat. I also called and they said the only way that I could get my refund is to get a police report for fraud ID.
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You are now chatting with 'June'
June: Hello, how may I help you today?
Tmusarel: My checking accouint has been charge with $159.00. I would like this money retuned to my checking account immediately.
Please wait while I transfer the chat to 'sheree'.
You are now chatting with 'Jumar'
Please wait while I transfer the chat to 'sheree'.
You are now chatting with 'Jumar'
Tmusarel: OK Jumar, My checking was charged with $159.00 and I would lik eit returned. I never requested, nor do I want a VIPCARD? I would think athat to keep your service in good standings this could be accomplished very easlily.
Please wait while I transfer the chat to 'dilton'.
You are now chatting with 'dilton'
Dilton: let me check on this dilton: may i have your first and last name please? Tmusarel: Ok Dilton, Anthony Musarelli dilton: we have your application dated nov 11 for a vip advantage card dilton: there is a one time payment for the card's application and processing fee of $159 tmusarel: I understand, and evendently I misunderstood that there was a card. I woould like this money refunded. Thank you dilton: im sorry but its past cancellation period right now dilton: Are you still there? Do you have any questions?
Tmusarel: Yes, as I have told all your reps, I understand this. However, I would think that since I have not received the card, nor do I want it, that your service would agree to cancel it and refund my money. It would be greatly appreciated.
Tmusarel: Since no one is willing to help me with my request I am reporting this to usacomplaints.com.
Dilton: there is really no way for us to give you a refund
Dilton: we are bound by the terms and conditions
Tmusarel: You are not bound to anything, it appears I am the only one bound.
Dilton: this is something agreed with by sending us the application form
Dilton: its right there in the terms and conditions that you will be electronically debited for this amount
Tmusarel: However, again your service is not BOUND by anything. The only one that is bound to the terms is the customer. So if he or she does not wish to participate, they are the ones penalized.
Dilton: i wont argue with that sir
Dilton: but of course we are bound with it because its company policy
Dilton: we can't act against the company policy
Tmusarel: Again, this is a company policy that does not injury the company. What penalty does your company suffer, "NONE". The customer suffers a loss of $159.00 because he or she did not really understand how your service works.
Tmusarel: I am asking one last time for your company to do something in the Christmas spirit and refund my $159.00.
Dilton: im really sorry sir
Dilton: we really won't be able to do that for you
Tmusarel: Please be advised that I will include this chat with my report to usacomplaints.com. I hope other people will read it and not get stuck like I did.
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