Please wait for a site operator to respond.
You are now chatting with 'Joan'
Your Issue ID for this chat is LTK554064649069X
Joan: Hello, how may I help you?
Muniba: we have tried to renew subscription and still not renewed when will it renew?
Muniba: i need it done now so pass me on to a manager
Joan: Okay. Let me assist you with that.
Joan: May i know your Magicjack Phone Number?
Muniba: 1708 357 0957
Muniba: I am timming how long this takes it is 9.22 am where I am
Joan: Okay
Joan: Please wait while I check that for you
Joan: Okay
Muniba: renewal should be easy when you have y address and CC dettails on file and also after I have done a renewal last year
Joan: yes
Joan: Thank you for your patience. As I have checked it here, the previous operator did forward a report with regards to the review on your account. Hence, as I was informed by our Departments, they cannot process the order yet as they are taking time on reviewing the account due to order attempts. Please do not make any order yet on your account as it may cause a delay on the review so that we can process it right away. The best thing I can do for you is to inform our Departments to work on it with their utmost volition on resolving the issue by putting the concern on High Priority. Please provide me your email address where we can reach you at once the review is done. We appreciate your patience..
Muniba: I have only treid twice and its not rocket scince we need this done now so put yor manager on and lets get it done NOW
Joan: As I have checked it here, Our Departments are reviewing the account. As the Account is under review, you will not be able to place any order for the time being as the review will have to go under process (review protocol).. I may suggest to NOT to place any order yet as it may cause a Delay on the review. Hence, the best thing I can do on your behalf is to forward a Report with this regards to our Departments with High Priority Noted. May you provide me your email address where we can notify you once the review is complete?
Joan: Please extend your patience as this Review is done every account to retain account Integrity and Security..
Joan: I cannot assure you with the time frame but the report has been processed with High Priority..
Muniba: thats what they said last night so now I am here till we get it renewed
Muniba: Manager please
Muniba: we will chat till this is done
Muniba: again its not rocket science
Joan: OKay
Joan: One moment please...
Joan: Okay
Muniba: time now 9.28
Joan: please hold
Muniba: seems like I have to
Muniba: I am sure it is easy to do a renewal?
Joan: Okay
Joan: yes i know.
Muniba: manager???
Joan: Okay
Muniba: 9.31
Muniba: how long will this take
Muniba: i need an answer asap
Muniba: where is your manager
Joan: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Muniba: I have a right to chat to your manager as I have no idea what you are doing besides wasting my time
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Marykate'
Your Issue ID for this chat is LTK554064649069X
Marykate: Hello. My name is Marykate. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Muniba: i do not want one of your incompitent agents as i have aleady expericnced you i need a manager if you can read what i have wirtten
Muniba: i repeat manager
Muniba: 9.33
Marykate: I understand how frustrating this issue has become. Please allow me to continue assisting you regarding your issue and I am a manager.
Muniba: THANK gOD
Muniba: how much time do you need now to renew my account
Muniba: i have been waiting more than 72 hours
Muniba: if you do noot want us as your customers why not tell us to F
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