I joined 99 slot machines on: 10/17. Upon joining, I received a $1000 welcome no deposit bonus. I should of known it was too good to be true! After playing the playthrough requirement of $1000. I won $150.
I sent in my required documents: ID, authorization form, utility bill, proof of the card I used at the casino all scanned documents. I contacted customer service via email first, the through live chat. I gave them my ticket number. The first customer service rep approved all of my documents.
Then I was told I could requested a withdrawal. I submitted my first withdrawal request on: 10/17 @ 4:15 AM. I got my first withdrawal decline on: 10/18 @ 1:06 AM. I contacted customer service via live chat. The rep told me the casino was doing a upgrade, there was an error. To submit my withdrawal request again, and to be "rest assured" it would be processed.
I sent in my second withdrawal request on: 10/18 @ 6:36 am. I logged on this morning of: 10/19 @ 12:26 AM to find my withdrawal request was declined again! I sent in a third one @ 1:03 AM. I contacted a customer service rep again through live chat, and I was told my account could not be pulled up.
Then I was told another account was made by some one using the same ip address. Okay first of all I, did not make another account! I have other people who are living in my household. Second of all 99 slot machines customer service reps are rude, unprofessional and are trained to tell you the same thing over, and over and over.
THIS casino needs to be shut down!!! I have proof of chats and shoots of my account.
Chat Proof: First Chat Session
Please wait for a site operator to respond.
You are now chatting with 'Ericka'
Ericka: Hello. How may I assist you?
You: Can you please tell me why my bank wire has been declined?
Ericka: Let me check that for you.
Ericka: May I know in which casino site are you playing in and your username please?
You: 99 slot machines &
Ericka: Kindly stay on hold while I am checking your account.
Ericka: Thank you for your patience... Ericka: We do apologize for the inconvenience, but upon checking here, your withdrawal request has been declined due to system upgrade in the casino. Kindly file again your withdrawal, and rest assured that it won't affect the processing of your request.
You: ok
Ericka: Is there anything else I can assist you with?
You: no, you answered my question thanks.
Ericka: You're welcome.
Ericka: Should you have other concerns, please contact us back and we will be glad to assist you.
Ericka: Thank you for chatting. Good bye!
Chat session has been terminated by the site operator. 1787-3938
Chat Proof: Second Chat Session
Please wait for a site operator to respond.
Ou are now chatting with 'Reyshyl'
Reyshyl: Hello. How may I assist you?
You: I want to know why for the second time my withdraw was declined?
Reyshyl: Let me go ahead and check that for you.
Reyshyl: May I know your correct username and which casino site are you playing in please?
You: - 99 slot machines
Reyshyl: We do apologize for the inconvenience, the reason why it has declined is due to the system upgrade we are having right now. You can just resend your withdrawal amount to your cashier section and we'll make a follow up on this for you. You: I was told this yesterday too. How many times is this going to happen. I want my money!
Reyshyl: I really do apologize for that. Reyshyl: Once you've resubmit your withdrawal rest I will make a follow up on your account to the accounting department for them to process your winnings immediately.
Reyshyl: rest assured that the process will not be affected.
You: I was told that again yesterday too. I hope so.
Reyshyl: Is there anything else that I can assist you with?
Chat Proof: Third Chat Session
Please wait for a site operator to respond.
You are now chatting with 'Eyz'
Eyz: Hello. How may I assist you?
You: my withdraw request was declined two times because of a "so called system upgrade" I sent it again. I want to know if it's going to happen again?
Eyz: Let me check your account. Eyz: May I have your username/log in I. D and in which exact casino site you have an account with?
You: — / 99 slot machines
Eyz: Kindly stay on hold while I am checking your account.
You: ok
Eyz: Thank you for your patience...
Eyz: As I checked here, the withdrawal that you requested is still on process and for now we don't have yet the exact information when it will be transferred to your bank account. Don't worry we already have your documents, for now we are just waiting for the approval of your withdrawal.
Eyz: Rest assured that we will contact you immediately once we have any updates from the management. We appreciate your patience in this matter.
You: I had to request it twice because of a system casino update. I was told it declined because of the update. Then I was told it would be forward and processed right away.
Eyz: Rest assured once your withdrawal is ready to be send, you will be notified.
Eyz: As of the moment, is there anything else that I can assist you with?
Eyz: Please contact us again if you have any further questions.
Eyz: Thank you for chatting. Good-bye!
Chat session has been terminated by the site operator.
Final and Forth Chat Session:
Please wait for a site operator to respond.
You are now chatting with 'Edgar'
Edgar: Hello. How may I assist you?
You: hello. I am having problems with my withdrawal requests.
Edgar: Let me check that for you.
Edgar: Can i have your user name and the casino site you are playing in?
You: & / 99 slot machines
Edgar: Thank you.
Edgar: one moment please
Edgar: Thank you for your patience... Edgar: Upon checking your winnings from the 1000FREE is not valid due to multiple accounts.
Edgar: There is another account that is under cassandra11.
You: what!
Edgar: and you are using the same computer IP address
You: thats not my account
You: i don't have multiple accounts
You: you guys have been making excuses from the time i have been requesting my withdrawal.
Edgar: It shows here that there is another account and you are using the same IP address and conputer.
You: first of all i share this computer with other people who live in my house hold.
Edgar: and it is clearly stated in our terms and condition that each player are allowed to create only 1 account using 1 computer IP address.
You: second of all i want the money that is owed to me, which i will never see because honestly there are complaints about you guys all over the internet which if I would of found that out, I would of NEVER played at this poor excuse of a site.
You: oh b*
Edgar: and if the player have a multiple accounts any winnings is not valid
You: you know what take my MONEY and shove it up your *! I am reporting you guys to fair gaming. And you will hear from my lawyer! I have all the chats recorded. Excuses are like assholes, you will he shut down! For FRAUD...
Edgar: okay, Is there anything else that i can assist you with?
You: quit reading what they tell you to type jerk
Edgar: Please contact us again if you have any further questions.
You: you will see... Enjoy your job now if you are even a different person
Edgar: Thank you for chatting. Good-bye!
Chat session has been terminated by the site operator.
You are not currently in a chat session.
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The last chat was a full bullcrap excuse. First of all, their "terms and conditions state" Only one Real account per player is permitted. So this means each player can only have one account. I was accused of having multiple accounts. Um, don't think so buddy! Here are the terms and conditions: http://www.99slotmachines.com/en/terms read it for yourself.
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