I was charged for the item before I even received it. I contacted the live chat and they denied that I was charged. 2 days later the charge was removed. I returned the thing and confirmed with usps that it was received today, 4 days before the 30th day. I checked my account today and I have also been charged! Long story short, I am pasting a copy of the live chat.
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All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with Rep
Rep: Hello, how may I help you?
Me: I returned the magic jack within the 30 day time frame and there is a $46.90 charge pending on my card. I have confirmed with the post office that the item was received today. I also have 3 days left.
Me: When I first ordered this product your company had charges pending as soon as I ordered which caused me to incur charges.
Rep: Thank you for addressing your concern to us. Let me assist you with this.
Rep: Did you receive an email confirmation from magicJack that we already receive your return magicJack?
Me: No I haven't received the email, however that should not matter as my 30 days are not up.
Rep: It really matter.
Rep: If you will receive an email confirmation meaning your account will be on process to be refunded.
Me: Why did I get charged prior to the 30th day?
Rep: As of this time No refund on your account yet.
Rep: That's not a charge, it is just a hold status on your account
Me:, I am asking why did I get charged before the 30th day.
Me: Why is there a hold before the 30th day?
Rep: Are you using credit card or debit card?
Me: debit card
Rep: I see.
Rep: As I check your account it is a credit card.
Me: my %#% card is a debit!
Rep: Okay.
Rep: If our customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got you billed we will still keep that bill as hold/pending on our end. If you will decide not to continue with magicJack and you're still under the 30 day trial period, then we will give back the charge as "refund".
Me: i will be contacting the better business bureau as you still have not addressed that the charges pending are prior to the 3oth day as stated.
Your chat transcript will be sent to.com at the end of your chat.
Rep: I apologize for that but please give it time to wait for an email confirmation form us about the refund, I am pretty sure it will be this week since as you said earlier we receive your device.
Rep: I can assure you you will have the full refund on it.
Me: the problem remains that your company will cause me fees as I am now reflecting as overdrawn. You still have not explained why the hold/charge whatever it is reflecting on your end, why is it done prior to the 30th day?
Rep: I understand how do you feel
.
Rep: I will connect you to our higher level of support to assist you about this matter. Please hold for a moment.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with Rep
Rep: Hi
Me: I am trying to find out why there is a hold/charge pending prior to the 30th day?
Rep:, the reason we take the charge right away is that we cant take a hold on ypour account.
Me: Before the 30th day?
Rep: Yes, but those amount are still refundable if the customers wil return the magicjack
As I stupidly waited on more info, I became aware that I was wasting my time and ended the pointless chat. I just wanted to rant and share this horrible experience.
As for the device itself it worked but I was not overly impressed with it's quality and after reading other reports, I am glad I returned it.
April
Los Angeles, California
U.S.A.
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