I was extremely offended by one of their employees, named "Eric, " in the Security cards activation department when I called 800-975-HSBC in California. He was extremely rude and arrogant. What a stupid character. He didn't believe who I was when I tried to activate a card because I was calling from a different state. Even if it was someone false, how does he know? He shouldn't be talking to customers that way. Talk about uneducated and un-business like. His tone was very arrogant. Talk about pathetic. I was laughing at his cop act when I got off the phone. Teach all of your employees about customer service. We don't need class acts like him to make us want to look for a different bank, which is what I am doing by the way. I am so sick and tired of their terrible employees. They're all so rude and idiotic. Where do they find these arrogant, unintelligent employees? They are so bad at client relationships. Is this how they market thier bank to others? By having rude talking, ungrateful, classless employees dealing with their customers? What kind of behavior is this in a professional business? There's nothing nice about their employees at all. They're so negative and at times very mean. Not to mention, that Eric was condescending. They act as if they are so unhappy to be dealing with people.
Banking is a people business. It may be boring but they chose the job.in addition to knowing finance, they should be learning about getting rid of their anti-social skills. It's so uneducated and limiting. Talk about being way too serious, to the point of coming off as impolite. I thought only New Yorkers were rude, but I've witnessed how impolite their employees are at their other branch locations in other states, as well, and especially through their "800-975-HSBC" number.
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