This is the complaint I sent to HSBC regarding their 1-800-975-HSBC Customer Service:
"How can you be of service to me? THAT'S A GOOD ONE! This is my THIRD complaint today!!! I called 1800975HSBC, pressed option#2, then pressed option #1 and was directed to some woman who did not give me her name. I called today, 5/5/04 around 6:45pm, to find out what a Premium Money Market account was AND SHE WOULD NOT TELL ME! She just told me it was a savings account!
Well, then I asked her "WHAT KIND OF SAVINGS ACCOUNT?" She would not tell me! She had absolutely no explanation as to what the difference was between a regular Savings account, CD account and a Pemium Money Market account. She just told me I was elidgible because I had a relationship account or personal checking account. So, I asked her again, "What is the DIFFERENCE between having a regular savings account and a Premium Money market account then?" There's absolutely no advantage!
The only thing was that you need a personal checking / relationship account. What kind of a savings account is that? Why can't I just open a regular savings account then? What is the advantage? She wouldn't tell me. She just kept repeating her answer and spoke to me like I was a moron! Who does she think she is? How dare she. All she could do was try to make me sound like a fool or mock me. Good job!
Congratulations on being the number 1 bank to ruin relationships with your customers! You idiots have some nerve! I am so ready to do something about this! I am not standing for this anymore. I am so angered by the way i've been treated & disrespected by the dullards that work for your bank and i am going to make sure this ends! I have been frustrated enough by you careless, idiotic, uneducated employees!
I have to notify someone, because I have already witnessed several other people's complaints towards you. Whether I go to the better business bureau, consumer protection, FCC or a newspaper... SOMETHING has to be done! Even though I am not an active customer, I still have accounts with you and it is terrible that even now I still get only dullards instead of expert advice. YOU PEOPLE ARE FOOLS!"
This was the comaplaint I sent to them.
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