We cashed a mailer check from the bank for $6,000. I had sent a letter stating I would be sending $4,000 back within 10 days. Our other income came in, and we sent the check out in 5 days. 2 weeks later we recieved the $4,000 dollar payment back, asking for an account number or social security number. Sent all numbers requested back, then another 2 weeks later, recieved the check back a second time still looking for the account and social security numbers. So then I began my long and very aggrevaiting gernny to phone and straighten it out. After 6 different people and non toll free numbers and 2 1/2 hours of toll charges, I reached the payment department. I wanted to have the $4,000 wired out of my checking account. She said until the payment was 10 days late they could not take it. Through my conversations with these people, one informed me that they have some type of default that changes the first number of the social security and that was why they couldn't find my account when the check was sent. I was told by another that the account was in my name, but my wife's social security number. They sent me from person to person before we actually seem to have it repaired and payment taken. My problem is I was charge $87.47 in interest for a payment that should have beed credited at least 3 weeks prior. I have close to $40 in long distance charges. They also had to charge me $2.00 to have the money wired. The girl tthat I finished with was very rude and nasty, and stated the only interest I would be charge would be on the intial payment of $147.00, how could there be $87.47 interest on a $147.00 payment that was required? I plan to fight this tooth and nail, and any assistance you can give me, will be greatly appreciated.
Michael T
Trucksville, Pennsylvania
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