I have been living the wells nightmare for a couple years. From taking them over 30 days to post payments (that way they get late fees and mess with your credit so no one will refinance for you) I filed bankruptcy as a last resort, then the payments they received during the proceedings was never posted and I still don't know where that money is despite showing them the cancelled checks! I was told by one of their "customer service reps"and I use that term loosely that those checks didn't mean anything and she hung up on me... I have sent 3 financial disclosure requests to them and my attorney has sent 2 for an accounting of my entire history with Wells Fargo and they sent us a letter showing the 3 months before the date of the letter we sent my lawyer says he's never seen anything like that...
Now their new scam is to send my payment back with a sticker on the envelope from the post office saying that forwarding time had expired. I never got anything from them saying anything about a new address (another late fee) now I have 4 addresses to choose from and no one at wells can tell me which one is right. I reckon that'll be more late fees!!! I now see a charge on my statement for 700.00 that no one there can explain. All they said is its corporate fees. I had another charge for 50.00 and was told that it was because they had someone ride by my house to see if anyone lived here!!!
I am so mad with these people that I wanna ride up to Des Moines and grab someone by the collar and get some answers. Their customer service people are very rude and either they are well trained at giving people the run around or they are just dumb as a box of rocks. I did show my neighbor who was gonna refinance with them all the crap they have pulled and he went else where to do his business. That's one for the guys on the street getting ripped off buy these crooks. Pass the word if ya see Wells Fargo on the door there are crooks on the inside... I'm going to keep fighting I hope everyone else does too...
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