I purchased a big screen television from Mitsubishi with one year of no interest. A year later, I wrote a check through on-line banking to pay it off, not knowing much about the company. Two weeks later I got a phone call from their collection department saying they wanted $200 over the phone. I told them I sent a huge check and they said they returned it to the bank, but it was sent back and HRS destroyed it (which they later denied). Of course, I was flabbergasted and knew there had to be some error.
After going around and around with this guy, I got off the phone and called my bank. They said the check wasn't endorsed and they returned it to HRS USA. My bank then stopped payment on the first check and re-issued a check to HRS USA. I called HRS back and told them the check was on its way and they were not to charge me any fees since it was their fault.
Then, six days later, I get a call at work from HRS USA saying they want $200. I go through the whole thing again, explaining to them what happened. I then requested they never call me at work. So, I call my bank and get the check numbers and call HRS USA back, explaining once again what happened. They told me they are going to keep calling me until they receive the check and it clears!
What kind of business is this? I told them how embarrassing it is to be called at work about a bad debt when it wasn't my fault! They said I should only pay my bills to them over the phone so this doesn't happen again! I've used on-line banking for several years, and this is the first time I've ever had a problem.
I was not surprised to find this web site and see how many reports are filed on HRS USA. I will never again do business with a company that uses them. Why should I be wasting all of my time when this wasn't my fault in the first place?
Dave
Omaha, Nebraska
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