To explain my situation you need only read my Email I sent to them addressing my issues. I was told I would receive a response from the "Auditing Dept" within 7 to 10 business days. Guess what? It is now 11 business days later and still no response. At this time they have debited about $350.00 from my account.
I would avoid this company at all costs. Because my account went into default I was told I would receive my computer on November 7th of this year. My account was established on March 2nd. The following is my email I submitted to them via their website and also directly from my Yahoo address on 04/07/05:
I am contacting you in regards to the situation of my computer.
When I made my first call in the beginning of March I was told by the representative that I qualified and my account was established. I was then told that an
initial $99.00 downpayment would be debited from my account.
I had two accounts with my bank and I mistakenly gave the one I had planned to close out. When I realized what I done I called my bank and transferred my funds back to the account I gave and closed the other out. I then called to inform you (Blue Hippo) of what had happened.
After that was explained the female representative and I set up to have the downpayment debited again. At this point I was NOT told that my account was in
default nor was I informed of the penalties associated with a default status.
Keep in mind I also did not have a copy of the terms and conditions. I had to request the paperwork for my computer a second time because the first one was never received. Although my account was established March
2nd I did not receive my paperwork until three and half weeks later. It is notated on my account that this second letter was sent out on March 17th. If I am clearly asking for the paperwork to be sent out again I obviously don't know what your policies are.
Therefore I believe it is the responsibility of Blue Hippo to inform me of any penalties incurred and my account status.
I was also inconvenienced by having my account not only set up for a one time payment of $99.00 but recurring weekly payments in this amount. After the first payment was made the following Monday another $99.00 was debited from my account rather than the agreed amount of $41.98. I was informed by one of your representatives the day prior to the second payment of $99.00 being debited that there was nothing I or they could do because of a three day processing period needed to stop the debit.
It is quite safe to say that this has not started off very well. My biggest issue at this point is the shipment date. I was also never informed prior to me signing the contract that I had been removed from the Accelerated Shipping program or that I would have to pay 66% value of the merchandise prior to shipping. I was under the impression that everything that was stated in my paperwork is what I would receive including qualified elegibility for Accelerated shipping.
It is misleading to enter into a contract and to be later told that my current situation conflicts with what I have signed. Why would I enter into an agreement to become responsible for an account in a negative status? Why would I also allow Blue Hippo to
continuously debit money from my financial institution knowing it was non-refunable when I was not going to receive what I wanted or what my contract states. I present these two questions to simply state that I truly did not know what was going on. These penalties
and changes to my original contract were not revealed to me until Monday April 4th exactly one month and two days after my account was established.
A total of $239.98 has been debited from my account thus far.
How can this be resolved? How can I be reintstated into the Accelerated shipping program? I need this computer for a second job that I have taken and delayed shipping could jeopardize my new employment. Any help in this matter would be greatly appreciated.
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