Reading the hundreds of complaints about PayPal, I soon realized that I was not alone! We use PayPal as a merchant account and payment method for our eBay store. We pay them a very good commission, and everything was fine until we received our first dispute. The customer filed it after 4 weeks of having the products, and we could not take the merchandise back. This was clear in our policies, which the customer agreed to.
Here are a few blurbs of what the PayPal friendly staff had to say:
"Your policies don't mean a thing."
"It takes 4-6 weeks to resolve."
"You agreed to our terms when you signed up."
PayPal put a hold on the funds, and when they did not find them in the PayPal account, they reached into our Amex card! We filed a chargeback against them, and they were angry. The following day, they froze our account and made us verify it again. 6 steps of verification. We felt that we were spanked!
They are certainly on a one way street. All they care about is PayPal and their funds. Our policies don't mean anything, yet theirs do? We asked to be reimbursed for the PayPal monthly fee while we could not use the service. Guess what, they refused. It is in their "policy".
In summary, we are closing our merchant account. We are happy with Google Checkout. Simply put, PayPal will rob your money if you are not careful.
Cheers.
PS: Vote with your feet! Walk away!
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