Complaint / Review
Providian Visa
Providian Put a Hold on My Card after I paid them $250

I sent providian a check for $100- in January, which, due to my error, bounced. The second time through, the check cleared about 2/10/02. I then set up an electronic check payment online that directly paid them an additional $150- THAT SAME DAY to my account. YET—Providian put a hold on my account until "the check cleared." The electronic payment went through the SAME DAY.

Also, I have a cash limit, which it states on their website, that I am unable to access for unknown reason.

And FINALLY—they're customer service people are impossible to get hold of. They only work during business hours: no evenings, no Sundays, Saturday until 2:30pm PST, and no holidays. I even tried calling the lost & stolen number and it referred me back to Providian which told me to 'call back during business hours.' I hope my card never gets lost or stolen as they won't be there to take the report. I'm paying this b*ch off and closing the account.

Julie
Claremont, California