I feel for all of you that have written or have to deal with HomEq Servicing Corporation. I personally know exctly what it is that you have experienced due to the fact that I used to work for them but recently quit due to the fact that every single one of you are correct.
This company has absolutely no ethics what so ever and they should be put out of business. The things that I heard, seen and witnessed are appaling, not to mention the way that they representatives treat the "customers".
I have worked for some great companies but I will tell you that I will NEVER have anything to do with any company that is affiliated or has anything what-so-ever to do with Wachovia or this company again.
If you are looking for a loan remember that they services loans for Bank of America, Ameriquest, Morgan Stanley, Bears and Stearns, Wachovia, the Old Money Store and several others. Be careful who you get a loan from or you will end up right back with HomEq if you refi your current loan.
As for those of you that are talking about them foreclosing I know that this is also true. Money sitting in suspense accounts for weeks on end while the accounts accrue intrest, or other bogus charges like BPO (broker price orderings), Late fees, corporate advances, or escrow accounts.
Escrow - watch this one becuase regardless of you sending in all of your current tax and insurance information you will get tagged with one of these accounts. I serviced more than my fair share of accounts that had escrow attached to them which raised the payments substantially due to the fact that the information received by customers is not dealt with in a timely fashion.
Or what about the fact that you have an adjustable rate mortgage and your payment is about to increase, but you receive no correspondence letting you know this fact before you make the payment which puts you behind.
Or a Breach notice that lets you know the companies intent to foreclose upon your home unless you pay completely what you owe if you are behind unless you agree to a payment plan that INCLUDES late charges WHILE you are on the payment plan. Or how about giving your checking account info to a rep that screws this up while the transaction is in progress and YOU end up paying a loate fee and an nsf fee AND end up on certified funds only???
Foul play I say.
I also think that they have absolutely no ethics what so ever since while in the class that we had to take to become collectors an example was used of a man that had a death in the family. Collector is supposed to ask this grieving individual to ask his relatives for help paying his mortgage??? WTF is that???
Or how about this one. Very elderly lady has no idea who I was who the company was had about 300.00 left to pay on her mortgage and they were foreclosing on her? Oh hell no.
Since no one can make payments for these people other than the ones that are on the account Western Union was a great thing lets just say that this woman will not have to worry about her home being foreclosed on for 300.00.
There is so much more including the fact that reps will tell parents of minor but working age children to have them go to work to pay the mortgage for them. Yep so true. ZAnd the fact that the employees are treated like absolute dirt. Sexual harrasment is a crime. Enjoy the info given need more feel free to chime in me and my ex-homeq cohorts will check the site regularly
J
oman
Qata
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