NOTICE - This message contains personal opinions and experiences with OCWEN and is protected under the US First Amendment Rights.
I recently had a timeshare note that was acquired by OCWEN. I ran into the same problems as everyone else... OCWEN is incapable of posting payments. Or is it a scam? After reading the posts, I now firmly believe the latter. I just thought they were the most incompetent company on the face of the planet.
The original note was setup with another company and automatically billed to a credit card each month. When the note transferred to OCWEN, I received no notification from either company. The only notification I received was a delinquent notice from OCWEN. No problem, I called them up and setup the credit card pmt. Each month, they failed to post the pmt, I would call and give them the information to bill my credit card.in one instance, the amount cleared my bank several weeks before it was posted by OCWEN. After six months of this, I decided to dump OCWEN.
I finally got fed up and decided to pay them off. I called to get a payoff amount, spoke with a supervisor and was told they would wave the normal $30 fee to receive the payoff amount. (They lied and added the fee anyway.)
I was outraged, but sent in a certified check via registered mail. It cleared. GREAT! (Note that they would not accept an electronic transfer from my bank. Only registered checks by registered mail.)
WRONG!!! Three weeks after the check posted I received a notice that they will be billing another payment to my credit card!!! I call and was told that although they posted the amount to my account, they never actually billed it against my credit card. Even though I see two payments were posted to my account on that date!!! Why did I pay $30 USD to have a useless report run? They have promised to send a detail account transaction report via FAX, but I have yet to receive it. After reading the other reports here, I will be requesting the detailed transaction report via certified mail. I don't want them to have any excuses to charge me extra.
I feel that someone REALLY needs to expose these guys... How 'bout 20/20?? I can just hear John Stossel now... GIVE ME A BREAK!!!
Scott
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