Ma collection agency, while making arangements with credit agency to deal with this debt they took a payment without my autherization.
I gave them account information but withheld my approval, so i could discuss it with my credit councilor, who told me not to make the payment. They said call on friday to let us know what you are doing, so i did. I told them not to proced. They didnt have my permission. They took the payment anyway.
When i tried to speak to the person again they said he is longer with the company. We have spent 3 hours on the phone and they are still giving us the run around
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