We were 20 year customers of Traveler's Insurance Company domiciled in Fairfax County, VA. We recently moved to a larger home and notified Traveler's of the move. Because we moved to a larger home, Traveler's asked to inspect the property so that they could assure us we were properly insured for the value of the home, etc. When the inspector came out, he walked through the home without comment.
Several weeks later, we received a notice of a 10 day cancellation. Why? For the following reason: no fence around the pool; absence of a fire hydrant and the presence of a Doberman. Traveler's is a horrible company to do business with and I am now sorry we gave them as much business as we did. This inspector never asked about the fence or the fire hydrant.
In fact we had just spent $20,000 on a new perimeter fence and because the pool has a loop locked cover on it, the safety fence was not up. Had he asked or looked carefully, he would have seen the holes for the pool fence on the deck. We are within a of a mile of a hydrant and are serviced by four pumper trucks in case of an emergency call. Had he asked we could have told him where the hydrant is and what we knew about fire service.
We have always had a Doberman and while Traveler's may not have known about the dog, we resent the outright cancellation for the reason given, which two were outright wrong. We have made no claims in the 15 years we have been a customer. And for an inspector to walk through the house and never once inquire about any of the three items sighted is unethical. Traveler's is not dog friendly and I would suggest that all dog owners (50% of house holds) cancel with Traveler's and go with one of the many other insurance companies that do not discriminate against certain breeds.
The only way to get to them is to take it out of their pockets, which I plan on letting every dog rescue group know about. I have already told five people about their tactics and they are dumping them ASAP.
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