12 months passed since I cancelled my AOL Traveler's Advantage over the phone so I was surprised that my recent Visa statement showed that same charge again. I called again and found to my surprise that the account was never cancelled and was told that even if I cancelled now I would lose about $10.00 that was already used for the new billing year, that is unless I had the cancellation number I was given a year ago.
I cancelled anyway, was given another cancellation number (which I will save), but was refused in my request to get an address of their complaint or legal department. I logged online to try to get such an address and was surprised to find this site. I guess I'm not the first or only one who has been suckered by these folks.
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