I ordered a free sample of ultra relief from Performance Products off of the internet. It was 3.95 for shipping. I was suppose to have 30 days to evaluate the product.
It did not work for my mothers arthiritus so I was going to cancel. There was no imformation inclosed in the package, no phone number, and an incomplete return address.
When I got my bank statement I saw the 3.95 reflected with their phone number. They had also charged me another $66.90 12 days later. I called them right away to let them know that I did not want any more of their product. The man I talked to said that my time had expired to evaluate the product.
They start the evaluation time from when you order no matter how long it takes to get to you.
When I called them I had not even received the second jar. After explaining to this man that I did not get the full amount of time to evaluate and I wanted a refund. He then gave me all the imformation that I needed to send back the next jar when I got it. Well it came the next day and I did every thing he said used the RMA # he gave me and got comfirmation postage.
I called them again today and the woman said I would not get a refund and the man I talked to before was fired. So they got my money and the product
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