Living in the central time zone and company in eastern has been a ongoing problem. I applied for health care policy to insure my husband and I. We were working and unable to talk during "their" business hours. The results were they only insured my husband. Due to that factor was unable to cancel policy without he calling in to cancel. Which was a problem for my husband due to his work situation. After making several attempts to cancel I talked to a representative to what I understood to cancel both policies dental @ Health on Jan 14. The policies were drafted from checking, Once again I was falsely told policies were canceled. They only canceled dental not my husbands, and my account was submitted for payment. Forcing my husband to be late for work we canceled his policy, this morning we were told it would be pro-rated. We asked before the draft not to mention the inconvenience of not being able to reach the company. We have never received his health policy in the mail have no idea what the policy number is. I feel the policy should not go into effect unless they receive a signed policy returned by mail before policy takes place. Due to the landslide of companies taking the same information online you not sure what is in place!
Lesson learned: I will never go on line again to seek a quote due to horrible scenario we have been financial burden with. Being unemployed since November has definitely been taken advantage of.
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