Feni mulugueta is a liar!!! Our business has had bank accouonts with PNC BANK N.A.institution since NOV under the legal name of. We not only had the bank accounts but as well as our credit card processing wes helf by PNC merchant. Since we opened our busienss we went through some ownership changes which led to us changing the corporate name by advice our our legal counsil. During the buy-out process our ex business parntner took us out of our business accounts with PNC. My husband and I who where both owners as well as signers in the accounts where notified and this let for our old business partener to emblezze about 50k. After the bank told us that it was NOT ok for a signer to remove a nother signer in the business accounts we decided to go a head an open our new business accoutns with this institution.
During this process the manager at the branch Feni Muluguta who was the same representative who assisted me in opening the account approced me regarding the old merchant PNC account we had under Fast Gourmet and asked me what was going to happen with this account. I informed her that my plan was to cancel it in October wich is when we tought the contract expired. She insisted to transfer the old merchant account into the new business accounts. I followed her advice and her instructions. She had me sign an "application" wich is what she said it was" please note, this day I had gone into the branch to deposit my regular daily sales. I happened to be in a rush since I had to open my restaurant. I trusted this individual with what she was instructing me to do.
A few weeks later I saw a withdralwas from my bank account of $195.00 on 09/04 that said PNC merchant fee. Immeidiatly I went to talk to Mrs. Mulugueta and asked her what had happeend. She said she was not sure and that she would check. A week later I receieved a Credit card processing mashine wich again i did not order or need. I returned it to the branch immidiatly. Mrs Mulugueta gave me the run a round for about 2 months, everytime I tried to get an anwer she would alaways tell me her manager was working on it. She left for about a month, during thsi time I was able to find out thorugh calling PNC Merchant that she has set up a brand new account under mynew business name with a three year conract! After she came back from an emergency leave sometime at the beginning of Novemeber I confronted her at the branch, she basically said that I new what i was doing and treatd me like lier. She in no moment even contemplated her mistake and admited to misleading me in anyways. I tried to contact the regional manager, left four messages wich never received a responce (kevin Robb) and (Lewis Makini) are both the regional managers for the DC area, I then in Nov scalated it to the complaint scalation department where I first spoke with a lady names latasha who said she would have an answer for me by the begining of Dec due to the thanksgiving holiday it would take longer, I understood and I was ok in waiting.
During all this time they have withdrways a total amount of $285.85. Dec 28th came along and I still had no response from anyone, not even a phone call to let me know what the status was. I then called again and talked to another representative by the name of Michele Janstan. She told me she saw notes from the Latasha formt he 21st of Dec indicatin that the isse would be resolved by the branch. Apperently michele had difficulty in reaching our to who ever was going to handled it at the branch until latasha came back on 01/03. Then at 7:41pm eastern time I received a mesage on my voice mail. Unfortunalty i had bad reception and could not answer. Michele left a message indicating that the funds would not be refunded, she asked me to call her back, wich i have and have not heard back from her. This took me 5 months.
I feel like the bank took advantange of me just to make commision out of my sale. Why would I need two merchant accounts with the same merchant??? She lied to us to make a quick comission, and acted like she was someone sepecial. The worst part of all is that she gets away with it. PNC back her up all the time. I have fille a complaing with the OCC, let see if this gets their attention. She deserves to get fired, and to never be involved in consumer finance ever again. She is a scam, a liar, a manipulator, an evil person who take advantge of the consumer. PNC wake up and fire her ass! You are loosing customers! You lost us! Hope KARMA gets her good and someday she will have someone take advantage of her like she does of others.
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