Around October my husband and I were loaned 200 dollars under the premise that we pay a fee of 60 dollars along with paying the 200 dollars back.
Since we received the loan they have taken out 60 dollars every two weeks, the first four equalling 240 dollars. Today, December 20th, they took out another 60 dollars plus 50 dollars that they were not authorized to take out. Altogether this is 350 dollars.
We were told that the 60 dollars they kept taking out was not going towards the loan it was service fees for not paying the loan back. We were never told this and it is not stated in any contract, which she says we signed and we don't recall signing anythig as it was all done over the phone.
The customer service is horrible here, they don't care about what you have to say, don't want to work with you in any way. My husband was trying to explain where he felt wronged and she just kept saying ok? Ok? We have blocked them from taking anymore money out and I have filed a police report citing fraud, I am never paying them another dime
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