When we first started our business in we were looking for a copier with multiple capabilities and shopped around for a bit to find the best deal. We found a dealer in Norfolk called AMERICAN OFFICE SYSTEMS and they sold us a KONICA BIZHUB 250. They said it would do what we wanted. Our leasing was thru DELAGE LANDEN. We were instantly approved.
Well, ever since the first day we got the copier, it did not work correctly. We had constant problems and even told the company we wanted to return the copier a few times and they just sent someone out to replace parts or fix it. However, we it was not functional for 3 months and we were charged for it anyways, and continued to pay for it regardless of the numerous complaints on the machine.
After a while, we would just be late on the payments because we refused to pay until the machine was fixed. It was never fixed. Last year, our lease was up, and I wrote a letter to tell them we did not intend to renew the lease and for them to take the copier back.instead of doing this, they told us that the machine could not be resold so they charged us what THEIR estimated value was on the copier. Their amount was 5824.31. On top of the 258.00 we had been paying for the past three years. I was really pissed and argued this matter when I called them but instead, they sent us to a collections company and ruined my credit in doing so.
I have looked up the value of the Konica Bizhub 250 and online new it was around $2500.00!!! They totally took me for my money and I want everyone to know what thieves they are and not be RIPPED OFF BY THEM. I have tried to sell this copier and no one wants it because they know it is a crappy copier. ALSO, that company that sold the lease to me, AMERICAN OFFICE SYSTEMS. Is now OUT OF BUSINESS.
I really don't understand how this company is in business still and if there is a class action lawsuit against them I would want to join.
But this is a warning to all small businesses, do not go thru these assholes for a lease or any kind of financial matters. They are shady and should all go to jail!
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