Actually, this should be a -3 stars because working at Macy's is a joke! I can only speak for my own store and experience but if you are in Houston, Tx DO NOT go to the West Oaks Mall Macy's. The managers are lazy and delegate all their responsibilities to the AST members and then yell at them for not getting their duties done. Speaking as an employee no wonder the turn over is so high. It's the most unprofessional, catty hostile work environment I have ever worked at. Employees are written up for everything from not making sales to not smiling enough (true story). The store manager shops and puts merchandize in her office till it goes on sale so she can get it for pennies on the dollar. The store looks like crap and no one has loyalty. I am sorry but when you are nit picked to death, you as a employee don't have much "Magic" to spread around. No wonder your satisfactory rating is below 50%. I hope this location closes in the near future. Even as a customer I will not shop in my store. Actually, this experience has closed me off from ever shopping at Macy's ever again.
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