I got a family heirloom band directly into contain it put in a brand new environment. I introduced a with me, and required the full time to exhibit the telemarketer underneath the microscope in which a tiny processor was situated in between two prongs. I did so this to exhibit that I understood what my band appeared as if, when I realize that some occasions dealers change diamonds out. It was an $8,000 treasure diamond.
I'd the broker jot down on the plan where the processor was, in addition to to create out "between prongs" to prevent issues when they ruined the band.
She inspired me to possess it put in a-4 prong mind, to exhibit more of the stone. I stated on her to deliver it in and also have the jeweler inform me that which was the best. These were to contact me in 2 times.
After 4 times, I'd to contact them-and I acquired the store-manager, Paul. He explained the jeweler suggested to depart it within the 6 prong mind for security, because it was 4.1 carats. I approved them to depart it within the exisiting 5 prong, but use it a brand new group that will suit me. He explained this could save me money anyhow. Great, right?
After I visited choose it-up, they'd set it right into a 4 prong mind anyhow. When I looked over it, I really could obviously observe that there have been today 2 chips in it, equally obviously obvious towards the attention. I directed this out, and also the broker (not the same as the initial) stated that the paperwork suggested that there is currently a processor. I said yes, I had been the main one who directed it out, but that it had been just noticeable under a microscope. She subsequently informs me it had been concealed underneath the prong. I explain that people wrote about the paperwork that it had been BETWEEN 2 prongs, and he or she claims I Will need to keep in touch with the supervisor.
Long story short: 2 additional visit, numerous telephone calls later... The supervisor will not do something since my evaluation, the main one I taken care of particularly to and so I could easily get the band covered before I got it to Kays (out-of anxiety about harm or changing the stone) did not possess a "chart". I demand that getting the exact same experience to all appointments, displaying the broker about the microscope, displaying them my evaluation, composing everything along written down and talking immediately using the supervisor must have avoided this issue.
Their solution: with no chart, I can not help you. I do want to, but I can not. I request the title of the bench jeweler, he will not provide it in my experience. I request the title of his insurance, as certainly they've insurance to protect these issues. He declines again.
Ultimately, I spend to obtain my stone back ($100 to get a fresh 2mm white-gold group, a unique offer for my problems. Unique cost, $250.) Paul tells me that easily go, I consider it As is and also have to sign-off on that. They truly are not responsible for something after I go out. I say you are not taking accountability anyhow, therefore provide me my band please.
I go back for another complete evaluation, to see that because of the harm they did towards the band, the ring has become worth $3000 significantly less than it had been. Additionally, the appraiser is shocked and urges me to not use the band till I have it set with a genuine jeweler, because they hadn't established the prongs properly.
This Is Actually The brief edition, but please watch out for Kays. Following this occurred, I went online and discovered a large number of poor evaluations for that same kind of factor. They don't take responsibility for problems, and speak right down to you.
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