Usacomplaints.com » Beauty & Appearance » Complaint / Review: Zales Engagement Ring - Terrible craftmanship. #530520

Complaint / Review
Zales Engagement Ring
Terrible craftmanship

Which means this is my tale... Oct 22nd my then-boyfriend suggested in my experience, making me the happiest woman actually. The band was spectacular!!! An attractive circular primary stone, with three lines of 8 lead diamonds on either aspect of the primary stone, in addition to small diamonds surrounding that. Being unsure of my dimension, he bought the band in the shop and didn't special-order it (or was that recommened from the salesman). He'd a bigger high quality stone place in the band. The primary stone has become uncentered, your day after I received it a pave-set stone dropped out and obviously I had been not pleased. Used to do not create a large package from it nevertheless since I still had a need to deliver it out to become measured. The bandis standard-size was a-7 and that I am a 5.5. I introduced my band towards the shop on November 7th for that dimension and also the stone alternative and first got it back Nov 18th. That evening I used it for perhaps and time before I got it off to visit sleep. The following day driving to function I recognized that I had been lacking ANOTHER stone it was around 8am. Subsequently by 9am I understood I had been lacking STILL ANOTHER stone! Right now I'm mad and phone Zales. The supervisor "Ron" explained to create my band in Sunday the 21st and also the jeweler may repair it while I wait. And so I provide the band in and delay 2.5 hours to obtain my band back, abandon the mall and obtain five minutes in the future and 2, yes 2 more diamonds drop out. I mind back again to the shop and also the jeweler says he's no further diamonds to set up it and that I need to abandon it there. And so I do as well as in the mean-time I special-ordered exactly the same band in my own dimension, because the resizing of the band clearly sacrificed the configurations. And so I ensure that you inform him that I'd like the broken band back before Christmas, and so I may display it down to all my loved ones. I picked it up Nov 24th simply to discover that the jeweler couldn't get the diamonds in which to stay it. Therefore today its November 1st... I've an diamond ring with 8 absent diamonds, I'm mad and that I am patiently awaiting my new band. If purchasing a brand new band doesn't resolve my issue, I'll go to a different degree. I'll NEVER purchase something from Zales again in my own life. The salesman and also the jeweler must have equally recognized the ethics of the band could be sacrificed if measured along with a new band must have been requested consequently preventing this chaos. This band must be considered a special-order JUST. It's crazy in my experience this might occur... My wedding has converted into a demanding trouble, not what any bridetobe desires. I really hope this can help within your choice.


Offender: Zales Engagement Ring

Country: USA   State: Connecticut   City: Waterford

Category: Beauty & Appearance

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