Usacomplaints.com » Beauty & Appearance » Complaint / Review: Kay Jewelers Polaris Mall Ohio - Switch Stones. #573875

Complaint / Review
Kay Jewelers Polaris Mall Ohio
Switch Stones

The band which was bought on November 8th was 1.5 carat total fat. This fat involved eight diamonds: one middle and four helping. This band was acquired at the conclusion of November. After getting this band 8 weeks later in February I'd to go in since it had 4 free encouraging rocks. After 14 days it delivered. Another 8 weeks passed and also the same rocks were free all over again. This method occurred five times in under annually.

The next time the band was sent it had been to become “dipped” and also the four rocks to become reset. After getting the ring back, I instantly required it to some personal Jeweler to create a matching wedding ring. The dog owner, realized that exactly the same four helping rocks were free and also the middle stone was established on the tip. He explained the only path to repair the encouraging rocks was to truly have the band rechanneled, which is really a simple enough procedure he mentioned.

I then got the band back again to Kay Dealers to truly have the middle diamond-set directly and also the four helping diamonds reset properly and that I told them just how to repair it based on the different jeweler. The store-manager, mentioned that she'd possess the manager in the jeweler they deliver it to check out it individually. After another fourteen days I obtained this band and realized that the band wasn't rechanneled, but six of the encouraging diamonds appeared nearly half the dimension and method deeper in-color. After requesting the supervisor when the Diamonds were changed, she mentioned they'd to stay order for the encouraging diamonds to suit correctly.

Mad, I got this band instantly towards the personal Jeweler and had him consider the diamonds. He mentioned the encouraging diamonds were deeper in-color and method smaller. After he calculated the diamonds it ended up the complete fat of the band was today 1.3 carats that will be method less then my initial purchase. I'd a marriage band customized to match the initial size diamonds, and today both bands won't fit.

After speaking with customer support from Kay Jewelers they mentioned there is no report of these transforming out the rocks and there is nothing they might do. This band has become. 2 carats smaller than my initial purchase and it is different band that I bought initially. It has occurred way too many occasions that I noticed about the criticism checklist from Kays. Don't store there if you like great support and top quality. Keep these things calculate each stone before you which is regular exercise to get a retail jeweler that they'll market a 1.5 carat band when it's just 1.3 carats. This could be considered a felony robbery cost within the real life. What Happened!?


Offender: Kay Jewelers Polaris Mall Ohio

Country: USA   State: Ohio   City: Columbus

Category: Beauty & Appearance

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