Since joining Massage Envy in I have not been able to get massages on a regular monthly basis, therefore creating a backlog of massage credits (12). I have tried to stop the automatic withdrawals until I get caught up, but was advised that if I stopped the automatic withdrawals, I could not use the credits. This is unreasonable and unethical. Massage Envy is holding my bank account and my prepaid credits hostage. I can not get out of this contract. I also inquired about giving some credits to friends and was advised that I could not do that either. And finally, the way Massage Envy records prepays is a rip off to customers. Customers should not have to use 2 prepays for an 1.5 hour service or for a hot stone massage. That is a rip off. Customers should be able to use THEIR payments as cash not a prepay credit. If I get a facial, I should not have to come out of pocket $10, when I have over $700 worth of payments sitting in Massage Envy's bank account. I am very dissatisfied and want to be able to use MY payments as cash to pay for additional services, gratuity, etc. I have searched the web for related complaints and have found dozens of unsatisfied customers. Is the corporate managers going to do anything about the unethical business practices that leave so many customers unsatisfied.
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