Usacomplaints.com » Beauty & Appearance » Complaint / Review: Regal Jewellers - Low quality, bad customer service, owner is a crook. #587259

Complaint / Review
Regal Jewellers
Low quality, bad customer service, owner is a crook

I purchased an gemstone from noble dealers. The salesman said he needed MONEY. Our lender believed to provide a check when there is any issue contact the financial institution. Mike (operator/salesman) got TRULY annoyed after I didn’t provide money and attempted to cost me $500 more. Mike got angry bc" the fees he'll need to spend onto it is likely to be truly large" (I suppose he was just likely to declare area of the cash I offered him?). After I acquired the band I discover there is a large processor within the middle stone. I told Mike I had been unhappy withit, Mike said... Sorry. He did not care to create me pleased with the band. Weeks later I gave my partner the band. She observed the break inside it and wasn't pleased. We named Mike; he explained he is able to substitute it for $3500 more along with the $9000 I previously invested. We advised Mike the ring was the incorrect size. (my partner and that I equally informed him what dimension she used) Mike stated it’s assume to become free, it’s a heavier group (it had been falling-off her hand). We advised Mike the diamonds appeared free. Mike told us to create it in and he'll "repair" the loose stone. I place the bands within the secure till my partner and that I can my ideas to help make the 2-hour travel and work-around my insane work planned (I work-out of city a great deal). My partner and that I went towards the shop to obtain the diamonds set and also to obtain the band washed. Mike set the band within the solution and established the diamonds were free but he couldn't repair them that evening. Mike told us to return in a couple weeks. Therefore we went home and place the bands in the secure. A couple weeks later we introduced the bands towards the shop to possess them "mounted" (we named Mike before we created push) Mike informed us again they mightnot repair the bands that evening. We got only a little annoyed (we did not shout, we were state) bc we went 2-hour plus they informed us they are able to resolve them. Mike got the bands within the back got some type of device or anything and his jeweler pressed along about the diamonds and scratched the band in several locations. He informed us the diamonds continue to be loose and there's possible the diamonds may drop out bc they're still free. We informed him they scratched the band in several locations. He explained that there surely is insufficient platinum they'll place more silver onto it. We requested when may the get it done. He informed us to create it in of a month. We place the bands in the secure. Whenever we ripped out the bands months later we observe that the bands were turning orange. We named the shop to inform them the bands were rotating orange and we're operating towards the shop to truly have the band set. Whenever we came, the shop the neither jeweler or Sam was there. Therefore we confirmed the ring towards the supervisor the band. She informed us that it had been from soap. (the band has been around the secure) (the band was turning orange bc they did not place a seal onto it to safeguard the white-gold) The informed the supervisor that day-one we weren't pleased with this band and we've offered them attempt after attempt to ensure it is right. We informed the supervisor we simply need a reimbursement for this band that's been sitting within the secure for weeks. She stated she couldn't provide us the reimbursement nowadays bc the dog owner wasn't in the shop. I informed her I’ll abandon the band in the shop and Mike may deliver me a check. She stated she desired to contact Mike before we quit it in the shop to ensure which was okay. She did not obtain a your hands on him. She quit a note to contact her back. My partner and that I waited around all night. We ultimately quit once the shop closed. We named Mike to obtain a reimbursement or repair the problem and he will not do both. I invested a lot of cash on the junky band that proceeds to sit down in my own secure.


Offender: Regal Jewellers

Country: USA

Category: Beauty & Appearance

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google