On Feb 2 I am reading the paper online. An ad in my local paper Reading Eagle stated Nicole had tried this tooth whitener and the ad NSNBC USA today BBC 60 Minutes ABC banners at top of article and how wonderful the product was and the article went on to state how great it worked and all you had to pay was $2.19 SH and try it no mention of additional charges being billed after 10 days. I click on the link and fill in my information they say they will only charge me 3.87 SH I read the fine print Terms and conditions now it says I have 10 days for the free trial after that they will charge me a membership fee-no mention of how much just one low fee - and monthly fees of $12.95. Today when I went on their website it said membership fees of $149.99. I write down the 800 # and place my order they send me an email saying do not reply my order has been placed for $3.87 order number if you have any questions regarding this order call 1-877-683-3080 mon - Fri 9-6 EST the order never comes I call on the 10th no answer call back later this number is not in service at this time call back between the hours or 10 and 6 mountain standard time. I call again on Feb 11 after being on hold for 11 minutes a very garbled and distorted voice answers I state my name and she asks for my zip repeat zip twice more repeat name and last name again and spell again and again for her. I explain I never received product she wants to extend my free trial I say I want to cancel and again state I never received the product. She states we are not responsible for the mail service I again state I wish to cancel again giving my name and address by now I have spelled my name 5 times for her and given my address twice she pretends to not understand and again asks for me to spell my name she has called me Miss Adams and Ms Adams throughout our conversation now she again doesn't know my name. She has my order # and name but still doesn't cancel the order.
Again I ask her to cancel she finally agrees to cancel I again state I do not wish for the product and wish to cancel she asks why I am cancelling again I state I never received the product and do not want any product or any more orders of the products. She assures me that it is cancelled I ask for a cancellation # she says they will send me and email with confirmation and a number Today I find out they have billed my card numerous charges since my phone call & I have had to cancel my card and I have bank fee charges to pay. I called them again today a male this time he stated yes I had cancelled then when I inquired about the charges he said it was because I hadn't cancelled after 15 min I got a supervisor definately a foreign country both phone call sounded like from India.
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