My daughter was on a site that offered the free trial of Ivory White. I looked over the site to see if there were any loop holes. All it talked about was $. 99 for s/h fees. There was nothing said about having 8 days to try the product. When I saw that they had charged me $78.00 on my account I called and explained to them that I did not authorize this transaction. I was told that because it was over the 8 days (which was 8 days and 8 hours) that I could not get a refund and that I was paying for my first entire month and along with that, that they had future shipments for me. I asked to speak to someone higher up in the company and they told me that they were not allowed to transfer me to anyone of authority. What is up with that? I have never heard of not being able to talk to a manager or supervisor. When I kept asking to speak to someone in charge the woman hung up on me. I don't have this kind of money to just throw away on nothing and it's only a few weeks before Christmas! Do not order from these people.
I was told by my bank that I can dispute the charge, however in doing so I will have to cancele my debit card and wait for a new one. That still doesn't guarantee that I will get a refund. I'm just completely devestated. This company basically stole my kids Christmas gifts!
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