I finally was able to speak to someone at the Adrenal Institute. I believe I was on hold for half a day. But it was worth the wait. I tried to return my trial offer of the products but they said I was too late. I was well within the 30 day limit but they explained that it was 30 days from date of shipment. It took over a week for me to receive my products. I went off on the person I was speaking with and he went and got a "supervisor" on the line. The 'supervisor" said there was nothing they could do and everything was stated on the web site and that perhaps I should go back and pay attention to the details. This really pi. Ed me off. I told them that if they did not refund my money I would be on the phone with the Consumer Protection Agency and the Better Business Bureau as soon as we hung up. We went round robin for a while and I kept reminding him of who I was going to notify. He finally agreed to refund $20 told me to keep the products and promise not to make the phone calls. It wasn't the full amount but I definitely felt I was not getting any more out of them. I received my credit for $20 but still have not received the refund for the total body cleanse they said I was allowed to return. We should all report them to the proper agencies!!! They are nothing but criminals and the products are nothing special
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