My partner bought my wedding ring from Zales in 2004 he also purchsed the lifetime stone warranty. The guarantee claims the band/bands should be examined every six months, by which we provide them to become examined and also the linen to be authorized. I use my bands constantly plus some how among the diamonds in the centre of the band includes a break inside it, we introduced the band into be fixed in November concerning the 6th, Zales informed us that it'd consider about 6 to 2 months to correct, among the sales person named us on January 29 and stated that the band was prepared for pick up, and so I went in to the shop to choose it up, how-ever it was said to be measured additionally, the band wasn't measured and so they believed to Return next friday, after I returned to choose it-up I realized that the damaged diamond still endured plus one was wrong with among the additional diamonds, I began worrying towards the salesman and he explained that zales wasn't likely to substitute the stone, I stated that we got out the lifetime guarantee which the diamond must have been changed. The salesman then explained to contact the client support quantity and talk to among the affiliates, I named and he or she explained that zales might deliver the band back again to Tx to become examined again which might consider another four to six months, I stated that zales must recognize their guarantee and really should have set it the very first time. I'd the band delivered back another time, today I'm waiting to determine which kind of red-tape that zales will attempt to place me through this time! I'll not buy anymore jewelery from zales and that I will-call the BBB and submit a problem about that.
0 comments