You promised me a refund on jan. 22nd, and that i haven't received the confirmation email which you promised that i'd get immed. Declaring my refund which no potential costs could be posted to my creditcard. You explained my name have been removed from your computer system which my account was ended. Where's the confirmation email you guaranteed??? I'm actually getting tired of all of the lies and fraud charges to my bank cards... Listed here is your email about my reimbursement. Hello sharon,
We've obtained your return and released you a reimbursement of “33.95”. Discounts usually article within 3-5 business days.
Should you want to re order some of our items, we'd prefer to provide FREE DELIVERY and $10 OFF all future purchases. That is just $29.95 per container which can be 40 percent from the retail cost of $49.95. To reorder please contact us Toll Free at 888-692-8352 or mail at [email protected].
However, we can not help you using the additional product described "colon cleansing", we don't bring the product. Please make reference to your monetary intitution, they'll help you on telling you what organization charged you for this.
Truly,
Petrina Watkins
CCN Customer Service
Central Coast Nutraceuticals
Ph: 888.692.8352
Original Message
From: [email protected]
Sent: Friday, Jan 22 12:51pm
To: [email protected]
Subject: fwd: no refund on returned unopened acaipure and coloncleanse items ord no...
In a note dated 1/22 2:31: 39 P.M. Eastern Standard Time, SOwens276
Writes:
In a note dated 1/22 1:32: 30 P.M. Eastern Standard Time, SOwens276
Writes:
I put a-15 day free trial on 12-3-08... Did not receive it until
Acaipure dec. 28th... That was immed delivered on dec 31st unopened!!! Usps
Tracking number 0308 0660 0001 1381 8481 that you did get back. The
Coloncleanse was purchased through same organization via identical website as acaipure
Was. Needed to complete two separate forms for every one — and undoubtedly for many
Cause my credit card uncover experienced just fine using the
Acaipure... When it comes to coloncleanse it stated insuffiencent resources that was very peculiar
Due to my high credit allocation that we had a zero balance. But, becoming the over
Trustworthy person who i'm, and being somebody who hasn't requested off the
Pc significantly, i had been navive in thinking it was only a "foolish pc mistake".
Therefore, it asked for diverse cred card obviously. Therefore being inexperienced, i did so
Provide another cred card data that was definately an indication of anything
Incorrect, that we must have realized that something just wasnt right... Didn't
Obtain coloncleanse until dec. 17th, delivered on dec 17th via usps following
Quantity 0308 0660 0001 1381 8269 that was also received back again to
You... instantly, after placing the "15-day free trial, i obtained a contact that
Mentioned i had been not likely to receive it until atleast 14 days because of a lot of
Purchases already being processed which our free trial wouldn't start until after
The postmark on the package after i obtained it""". But, immed after i put
The order on dec. 3rd, i visited the support website which was provided tome
By you, getorderhelp.com, and all i noticed was thousands or even a large number of
Fraud complaints from this co.By which i'd just offered 2 cred card figures
Also and that i immed attempted to contact you via phone number which was directed at
Me, 1-888-692-8352 arizona, and sent many unanswered emails to no evail. I
Might hold on occasionally so long as 143 minimum to only get hung on. This turned
Our routine for the next several days through jan. 2 till i finally got to
Consult with someone who stated that their name was "matt"... I tried to describe the
Data as above, and he explained that i'd the wrong location, that someone was
Utilizing his telephone number fraudulently on credit card statements which he
Couldn't help me which i had a need to contact the correct organization... Mentioned "we
Dont have acaipure or coloncleanse below!!! And so i ask him if he'd filed a
Fraud complaint using the fbi for someone using his number therefore fraudulently, and he
Mentioned yes mam there's a study happening today. I had been virtually in
Surprise and really upset about this matter as anyone could be... Therefore, i subsequently
Attemptedto notify you by "live-chat" program and spoke using a woman who stated
Her name was lea, i informed her the same situation when i did to "matt" and he or she did
Not deny that she was the best organization" also it was the same invest that we
Experienced just talked to matt (who explained i'd the wrong place which the
Fbi analysis was continuing for someone using his telephone number
Fraudulently... I actually ask her many times "why did matt lay in my experience, i simply spoke with him
About the telephone, and he explained i'd the incorrect organization". While you might find with
The attached document, i request this many times without response provided...
The next is just a log of one's talk program.
General Information
Talk begin time Jan 2 9:56: 45 AM EST Talk finish time Jan 2
10:42: 24 AM EST Length (real speaking period) 00:45: 39 Owner Lea-PH
Chat Log
dаta: Welcome to Instant Assistance. An internet consultant is likely to be with
You soon. You're #1 within the line. Your delay period is likely to be
Roughly 0 moment (s) and 2 seconds. Thanks for waiting.
Info: You're today communicating with 'Lea-PH'
Info: Your Problem identification for this talk is LTK42304820241X
Lea-PH: Welcome to the live-chat customer care assistance. How can I assist
You nowadays?
Sharon: yes my name is sharon, i had been charged on my credit card for 78.84 for
Anything namecleansepro as well as your number was outlined beside it and that i didn't
Order the product and my credit card company explained to contact you to determine
Why i had been billed?
Lea-PH: I am aware your problem. I'll clarify what happened. Whenever you
Put your purchase, notice was supplied about the next site of the
Checkout procedure detailing the conditions of the trial, such as the ultimate day-to
Contact us via our toll-free amount or live-chat should you chose to stop the
Trial. When the test wasn't ended by that day, you'd be charged the entire
Cost of the merchandise, that will be non refundable. I will stop the test for
You at this time, that'll make sure you'll not obtain any more costs
Or items.
Sharon: that's not what happened. I simply spoke with matt about the phone and
He stated that you dont have that product that someone else is putting your
Telephone number down rather than theirs which he's had several calls
Concerning this which an fbi fraud complaint investigation was happening. Why could
He tell me that about the phone 2 minute previously
Lea-PH: Your purchase has been terminated. You'll not obtain any
Extra costs or merchandise deliveries. You need to obtain a contact verification
For that termination quickly.
Sharon: i requested acaipure and colon cleansing on dec. 3rd for-free trial
Of 4.95 might attempt items for 2 weeks if not satisified might return them
Without any further responsibility. Used to do not get the products until dec. 20th. The
Acaipure continues to be returned i haveusps confir solution tracking number. I
Obtained the coloncleanse dec. 28 and that i delivered it on dec 31 i also provide a usps
Quantity forthat. I delivered it back the moment i acquired it. You stated the 2 weeks
Might start in the postmark time. Used to do not evem start them, i'd like my 78. Delivered
Back again to crdit on my charge card
Lea-PH: i apologize mam, we don't market acaipure
Sharon: i need the 78. Oo be put back to my credit card or i'll need to
Challenge this and seek further action because this ant to do people this
Method
Lea-PH: we shall approach your demand
Sharon: i did so notget an item named cleansepro i dont even know what it's
I just requested acaipure and coloncleanse that we currently returned after i
Obtained them i did so not order your product named clean pro
Lea-PH: your only item to us may be the whole clean
Sharon: i did so not open them, and retuned them 24 hours later since i'd
Read a lot of fraud complaints on the web i recived the total clean on
Dec. 28th and that i delivered it back unopened dec. 31 i've the usps following solution you
Will most likely have it today where it was new years it problably got postponed in
Path to you but you need to have it quickly
Lea-PH: we shall approach your reimbursement demand about the whole clean
Sharon: and so i want the credit set back to my card for that 78.84 is the fact that heading
To become credited back to my account so when
Lea-PH: the reimbursement division will-call you 24-48 hrs
Sharon: please cancel further orders also. I don't want anymore
Deliveries of the product stop immed please and cheers
Lea-PH: yes mam
Sharon: why did matt tell me a rest
Sharon: he explained you didn't have my name like a client
Sharon: that's not to tell someone 2 diffferent tales
Lea-PH: i apologize mam, i currently ripped out your consideration as well as your purchase is
Currently stop
Sharon: is my card likely to be credited the 78.84 or not
Sharon: or even i have to call my creditcard company back to file a scam
Criticism
Lea-PH: yes mam, watch for the reimbursement division to contact you
Sharon: what's my telephone number
Lea-PH: I'll be correct along with you.
Lea-PH: 276-597-2532
Sharon: used to do not give any telephone number to matt i did so what you stated
Return within 2 weeks post mark however, you are getting me the entire price starting on
Dec. 3rd after i put thefree trial for 4.95 i did so not have it till
Dec28th and that i shipped it back dec-31 and that i shouldn't need to pay top dollar
After i didn't have time to even check it out
Lea-PH: what's that item that ask you for $4.95?
Sharon: used to do not start i delivered it back immmed due to all of the
Getorderhelp.com, fraud issues being submitted i simply sent it back the moment it came
At my door and that i shouldn't need to pay the entire cost
Lea-PH: we shall approach your reimbursement demand about the whole clean
Sharon: you charged me 5.95 currently and today i delivered the moment i acquired the
Item now you would like me to pay for 78.84 for what
Sharon: yes i'd like the 78.84 returned i'm resoponsible for that 5.95 since
I did so purchase the free trial
Lea-PH: yes mam. Watch for the reimbursement division to contact you
Sharon: but i dont believe i ought to must pay other things since i did so
Not have it until dec28 and returned it dec31
Lea-PH: yes mam
Sharon: why d0 they've to call me and why did matt lay tome u never did
Explaing that tome he said you dont have total cleanse and also the fbi was
Trading another person using your telephone number why did he tell me that about the phone
Just a couple min previously
Lea-PH: thanks for waiting. I'm going to be along with you in only a minute.
Sharon: they have to call my credit card and straighteen this out together
They have to cred our card back for that 78.84 that i definitely am not
Accountable for since i returned within 2 weeks after receiving item
Lea-PH: we are running your reimbursement
Sharon: i will completed observe i have to call them back and only document the scam
Complanint if im not getting our 78.84 credidit back again to my card immed
Lea-PH: the reimbursement division will-call you for you personally return
Sharon: you have to call the credit card company and fix this and make certain
You dont send me no further items i'd like a proof mail displaying im
Obtaining the refune for 78.84 which any potential oreders are canceled and im of
No more responsibility
Lea-PH: the verification purchase is likely to be deliver for your mail
Sharon: how come this happening to a lot of people just visit getorderhelp.com
And find out all the fraud issues seem exactly like what happened in my experience
Sharon: thanks for your confirmation mail
Lea-PH: i apologize for that mam
Sharon: i dont mean to sound so mean but people deserve to be treated pretty
And actually i also have lived this way
Lea-PH: I am sorry for that wait. I'm going to be correct along with you.
Lea-PH: I truly apologize for that mam.
Sharon: i enjoy your quick response and when you do refund the 78.84 again
To my card and cancel further purchases i'll not file the complaint with
The credit card organization i do want to offer you a chance to accomplish the right factor
Sharon: have you got my mail
Lea-PH: yes mam
Sharon: okay i'll wait to view the confirmation letter for your refund with no
Further obligation to your organization thanks for the assistance i'm an honest
Individual
Lea-PH: Thanks for visiting. We anticipate reading from you again. If
You'd just like a log of the talk sent for you, please click the
NEAR switch about the talk window and also the Leave Study may pop up in your
Display.
dаta: Talk program continues to be ended from the website owner.
Used to do not get the verification mail as she mentioned that I'd about my
Reimbursement or around my cancelation!!! It's currently january. 22nd, and that I haven't been
In a position to get ahold of anybody through e-mail or telephone again and that I have created
Numerous efforts to no evail... PLEASE RETURN MY ACCOUNT AND DO THE RIGHT FACTOR
While you promised to complete. Our order number was given to me as 2022996. Please allow
Me know what you're going to complete, and so i understand how to proceed. I'll wait a
Day or two for the answer before you go forward with every other
Efforts to fix this case and that i relish it if you'd email me back
And i want to know what you're going to complete. ([email protected]_
(mailto: [email protected])) i appreciate your focus on this issue.
Truly.
S owens
I had been billed 4.95,5.95,78.84, despite this discussion, you billed
Me again on jan. 7th for 39.95 on our cred card statement for acaipure with same
Telephone number and arizona beside it, and that i didn't purchase or did i obtain a item
For 39.95. Why are you getting me again once you promised to give me a
Return of past charges which i'd not get any potential costs.
Incidentally, you closed me up for just two subscriptions in 2 businesses that i didn't
Provide you with permision to do this!!! Why!!!??? I named healthy manufacturer after
They sent mean inviting mail and primetime savings after their inviting
Mail and had to cancel together on dec. Fifth. Thank god i noticed the emails on our
Pc before their charges were posted on my card and that i didn't join possibly
One of these. They said you provided them with my own information and that i
Don't appreciate that whatsoever. That's not to do people in this way
... What did i really do to one to deserve mistreatment??? Please reply immed via
Mail to verify receiving this email also to tell me what you want todo to repair
This case permanently...
While you all can easily see, i did so possess a livechat with "lea" and that i did receive a message saying that i'd find 33.95 that will be nothing compared for the 150.00 they have charged to my cred cards. And that i still haven't become the 33.95 back to my credit card now is jan. 27th... It's yet another lie to increase the record... I'm just providing 48 hours to allow them to get the money back to my card or i'll continue using the alternative in getting justice... I did so not deserve this sort of treatment and neither did the rest of you all and that i will attempt my far better help you get your money back also so we all can end this problem and obtain our cash back. I'll keep you posted if anything happens or changes. Best wishes to all of you and may god bless you all. If anyone learns something or discovers something or their situation modifications, please let me know. We all need to help one another, that's the only path we makes it within this world. Thanks for the support and good luck to most of us!!!
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