Hydrderm charged my creadit card for my third shipment of the product. They did not send a comfirmation letter. The shipment did not arrive, I have no idea whether there was a shipment or not. It still hasnt arrived after 17 days. I tried to call them at the number on their website. I tried various times and days. I was forced to listen to the most god awful music i have ever had to listen to. I was always 14th or 27th in line. When I continued to stay on the line for the requisite half hour before reaching a person, I was continually updated on my status in line. When I got to the first or second in line, the line would go dead or I would get a busy signal or a dial tone. At one time they had the ability to login to the website and to update your information. This is gone. Their address is gone from the website. The only thing there is the 800 number. Lots of luck with that.
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