Do not shop at Stonestown Whitehall jeweler!!! The customer service is horrible. I want to return the 4 stone diamond ring because the price is marked up too high compared to other jewelery store, so I brought the ring (with no scratch or damage) along with the receipt. However, the salesperson said that he cannot do the refund because the manager is not in the store. It needs manager permission to allow for return. What a lame!!! He wants me to come back couple days later talk to the manager about the refund. I never heard about this kind of excuse. He hints me that he can do the exchange only, but no refund. (I guess he wants to get the commission if i buy the higher value jewelery. For refund, he cannot make any commission from me.)
I am mad since there is no such company policy or store policy explain this kind of refund. I would like to file the complaint to Whitehall jeweler customer service, but no contact information can be found on their web site.
Do not shop at WhiteHall Jewelery Store!!!
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