I had gone to my local Zales store looking for a gift and did not find anything that interested me so the sales woman suggested I visit their online store zales.com. I went ahead and took her advice and found a ring that I thought would be perfect. A few days later Fedex delivered it to my home and I quickly inspected it.
I could not believe my eyes when I saw the ring for starters it was not the ring I had ordered, on top of this it was missing a diamond and had obviously been used. I immediately called their customer service and reported my findings the lady I spoke to told me I would have no problem returning the ring and that I could go to any Zales store to receive my refund. So I headed to my local Zales once I got there I had to wait for half and hour while the manager finished up a phone conversation. When she finally asked me what I was there for I informed her of receiving the not only incorrect, but also damaged and used ring. I then handed her the packaging slip with ring and informed her I wanted to be refunded. She opened the ring box and then proceded to accuse me of trying to return a used ring and informed me that she would not be giving me a refund. She then turned around and said a few smart comments to the saleswomen that were in the store.
I left the store enraged and promptly called the customer service department again. This time the associate informed me that it was up to the managers discretion whether they refunded the money or not and that there was nothing else I could do. So I basically lost 500 bucks and am stuck with the piece of garbage that they sent me.
Do not do business with zales.
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