We were charged 9.99 on our alltel bill for ringaza alerts. We did not order this service, the phone that the ringtone is said to be on cant even get ringtones. I called the company to get a refund and they would not comply. Alltel says they cannot refund me because this is a third party fee. I just received my bill yesterday and i was again charged the 9.99 fee even though i called to have this service removed 3 times. This is soo aggravating and i don't know what to do to be able to insure i will not get charged again. I have turned this company in to the better business bureau and have received a response from the company, but basically saying that there is no way that a customer could be charged for something they did not order. But i did not order this service and i did not receive the service they are saying i ordered.in spite of everything, i still have no ringtones to show for the 9.99 i have to pay, twice.
My advice in this case of this rip off scamming company is to turn it in to the better business bureau. That is the only way for anything to happen to companies like this. Otherwise they will continue to rip people off forever.
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