Kay jewelers / columbia, mo. Product: watch batteries.
On 05/10/06, I purchased and had installed, two watch batteries from Kay Jewelers (Columbia Mall, Bernadette Rd. Columbia, Mo.). The cost was $12.95 per battery which came with a "Lifetime Battery Warranty" clearly stated on the receipt, which I still have. I was told at the time of purchase that by paying a little more for the batteries (batteries usually cost about $9.98) they would be replaced, by Kay Jewelers, at no charge, for the lifetime of the watch.
On 06/05/07, I went into Kay Jewelers to have one of the batteries replaced (since then both batteries are dead) and they refused to honor the contract. First, I was told by some woman identifying herself as "Joanie", that they didn't have the tools to put batteries in my watch. I pointed out to her that they had the tools when they put the batteries in a year ago. Then she said that they would not put the battery in my watch because I didn't buy the watches at Kay. When I bought the batteries, purchasing the watches at Kay was never even mentioned as a criteria for the repair contract. She was shown the receipt and I told her that Kay was contractually responsible for putting batteries in my watch. I have a contract with Kay Jewelers for a lifetime of batteries for each watch. I want the contract honored by Kay.
I contacted the BBB in St. Louis Missouri who took approximately two months to tell me that my complaint was not in their jurisdiction and it had been sent along to Akron, Ohio, the headquarters of Kay. To date, I have received one letter from Akron telling me that Kay is not responding. No surprise there kiddies.
In the meantime, I emailed my complaint directly to Kay who has not responded.
Its been almost two months since this began. I have read the other complaints regarding Kay and I feel very lucky it was just a couple of watch batteries and not some priceless heirloom that they destroyed or lost.
Barbara P
Columbia, Mo.
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