I recently purchased some products on-line from a company called UBUYEZ.com (888 596 2761).
The products were very poor quality, so I promptly returned them. I knew shipping was not refundable, but when I looked at my credit card refund I noticed that it was still $28.65 short. When I called the company, they recited some complicated policy in which they were entitled to keep this money. They said that a portion of the products were not refundable because they were FREE GIFTS (confusing, I know)! So, when I inquired about having a credit with the company, they stated that I did NOT have one. I asked them how it was legally possible for them to JUST KEEP $28.65 of my money; they, again, regurgitated their complicated and confusing "return policy." I'm furious! Can they do this? Do I have any recourse? I know it's not a lot of money and, perhaps I should just let it go, but it's the principal. I shop on-line all the time, and I understand different companies have different return policies, but I have never encountered one such as this. It is unethical and a scam!
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