I am the victim of Splendia's Bait and Switch policy and fraudulent business practices. I booked a trip with my wife at the Library hotel in Thailand. There were 2 rooms listed, suite and studio. They state on the site-NR rate and in parenthesis non -refundable, however under their Cancellation policies & Fees.
It is clearly stated free of charge until a specific date.
Cancellation policies & fees
Free of charge until 18-Mar-12 (14h)
From 18-Mar-12 (14h) to 21-Mar-12 (14h): 1st night
No-show, from 21-Mar-12:1st night
Go-show: 100% of the total reservation (applies to 'early departure' when guests stay at least 1 night).
The cancellation policy is applied based on the hotel's local time (GMT 7).
When I went to cancel prior to the dates listed and contrary to the stated policies of the web site I was told it was not possible because after I paid I received a confirmation that this was not refundable. This is direct conflict of Splendia's stated policy on their website FREE OF CHARGE - before one pays.
It is a complete bait and switch, fraud and deception. I spoke to one of their agents in Spain and she even admitted it was confusing.
Confusing is not an excuse for deceiving nor bait and switch.
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